Returns & Cancellations

Accessories and Decor

Accessory cancellations are accepted within 48 hours of purchase, before the item ships. After that time cancellations are not available and our 14-day return policy applies. Please note: Wallpapers are final sale and cannot be returned.

Buy Now, Decide Later

The Buy Now, Decide Later program gives you up to 90 days to choose a fabric for your order. If a fabric has not been chosen after 90 days, your order will be canceled and subject to a 10% cancellation fee.

Mattress Returns

Our Joybird Luxury Mattress comes with a 90 day trial period starting at the date of delivery. If you decide the mattress is not right for you, please contact us to initiate the return process, which includes a full refund. We will work with you to arrange a return pick up through a local charity or recycling partner. 90-day trial excludes all sleeper sofa mattresses.

Clearance Items

Clearance items are final sale and are not eligible for returns, except for items arriving damaged and documented by the carrier. Clearance items are not eligible for warranty claims unless reports of defects are submitted within 14 days of delivery. Cosmetic damage is not covered.

Damaged Items

Joybird is proud of our quality and craftsmanship. In the rare event that your item arrives damaged or defective, please contact us upon receipt, and we’ll make things right.

Promotions

In the event that you make a purchase during a promotion where the total discount you received was dependent upon the grand total cost of the order (commonly called a Buy More, Save More Sale), and part of the order is canceled or returned after making the purchase, then the discount you qualified for is subject to change to a lower discount as dictated by the promotion. Any refunds for items returned or canceled will be subject to this change. Limited edition collections/product/fabrics are not eligible for promotional discount.

Price Adjustment Policy

If an item you purchased from us goes on sale, or is sold at a greater discount, within 14 days of your purchase date, we will issue a refund for the price difference.

• Items must have been purchased directly from Joybird.com or a Joybird showroom
• Price adjustments exclude clearance, flash sales, online warehouse sales or other limited time promotions
• Requests must be made within 14 days of purchase.

To request an adjustment, please contact our Customer Service team with your order number and proof of the lower price.

The terms on this page apply to orders placed on or after May 16, 2024. For orders placed earlier, please contact Joybird's customer happiness team for assistance.